Experiencing a tech issue?
Sometimes technology just doesn't want to cooperate. If you’re currently experiencing technical issues on iCampus, check out some of our FAQs here:
Q. What should my first response be to any technical issue?
A. Three great first steps to resolve any tech issue are: 1) Refresh the page, 2) Double-check your internet connection, and 3) Try using a different web browser. Nine times out of ten, one of those steps will do the trick!
Q. Why isn't my sound working?
A. The video stream defaults to volume turned off. In order to get the sound, hover over the video feed and click the volume icon in the bottom left corner of the video feed to turn it up.
Q. What do I do if the video suddenly stops playing?
A. If the video stops, refresh the page. In some browsers, you may also need to click inside the video player to restart the video.
Q. Why isn’t my login working?
A. First, make sure your password is correct (be sure your caps lock is not on) and your email address is typed correctly. You are using the email address you used to register your account. Use the “Forgot Password” link, perhaps your email address is already in our system and we can reset it for you!
If you still need help additional help, complete the form below. We’re here to help!